FAQ'sHave a specific question about CSI@K12? Can't find the answer you're looking for? Contact us here. Can multiple calendars be created and user per user account? CSI@K12 supports mulitple calendars for each user, allowing for both organizational and invididual user calendars. Can calendars be shared with other people? For example, can a secretary review their supervisor's calendar and make appointments? Outlook Client - Yes Outlook Web Access - Yes Shared calendars may be published to the Global Address List (GAL) where it is deemed useful to publish to the entire organization, or to a public calendar service for publishing outside of the organization. Users can drag and drop appointments from a shared calendar onto their own calendar. All domain users share free/bsuy information when creating message requests. Calendars may be shared usingthe full Outlook client. The CSI@K12 calendar is like a calendar on the wall, but with lots of extra features. When an appointment is added, it can be customized in many ways, for example, adding attachements, filling in details as needed, setting a reminder, or making it a repeating appointment so it is automatically added to the calendar on a regular basis. In addition to creating appointments, the user can set up meetings. Meetings are appointments that allow the user to invite other users. Each invitee gets a e-mail message with the details of the meeting. Depending on their e-mail service, they may be able to use the message they receive to add the meeting to their own calendar. CSI@K12 also supports the iCal format for sending meeting requests to other types of mail systems. Meeting requests include the ability to:
Can calendars and cntacts be synched with PDA's, or is the application web-based on mobile devices? Mobile phones can be used to access CSI@K12 account information, including e-mail messages, voice mail messages, and calendar, contacts, and task data. This feature requires users to have Windows Mobile 5.0 or a later version or be compatible with Microsoft Exchange ActiveSync. To obtain mobile phone access for CSI@K12, users must set up an Exchange ActiveSync connection between their mobile phone and the CSI@K12 server. This connection keeps the mobile phone up to date with your mailbox through a process that is known as synchronization. A mobile phone can only synchronize with only CSI@K12 mailbox. When setting up a phone for Exchange ActiveSync, users can select to synchronize some or all of the folliwng information types:
Users are also able to perform a remote device wipe to remove all your CSI@K12 data from their mobile phone if their mobile phone is lost. The following manufacturers have licensed ActiveSync for use on the mobile devices:
Email, Calendar, Contacts and Tasks can all be accessed from any ActiveSync-capable client, including the ability to create, modify and delete messages, with support for attachments. The ability to view attachments is supported on Windows Mobile clients. What size mailbox quota do staff and student accounts get? At the present time, all CSI@K12 services receive 10GB of storage space. Does your email system work with IE, Firefox, Chrome and Safari web browsers? Supported browsers are: Windows XP, Windows 2003, Windows Vista:
On a computer running Mac OS X, you can use:
On a computer running Linux, you can use:
If you use a Web browser that doesn't support the full feature set, Outlook Web App will open in the light version. Complete details can be found here. Are any plug-ins required? The only plug-in needed is Microsoft Silverlight. Is your email system a fully hosted service or is there an option to host in-house? CSI@K12 is a Fully Hosted Solution in order to qualify for Priority 1 funding through the E-Rate program. Can we use our current domain name? Yes Can existing emails be converted to your email solution? Yes, we have an IMAP mail transfer tool. In fact, mail migration can be an added option to CSI@K12 and is a partially E-Rate eligible expense. Is archiving an extra cost? Yes, archiving is provided at an additional cost starting at $7 per user. Can mass messages be sent through your email system to all staff or students? Or, does it have distribution lists? Yes, CSI@K12 fully supports distribution lists and mass messaging. Do you offer staff training or implementation services? Yes, training documentation will be provided via self-help manuals and videos. Any formal training need can be provided at an additional cost. Implementation services are provided in teh Set-Up and Implementation Fee. What happens when a quota is reached? Is there a warning message that pops up? A mailbox full warning will appear when the mailbox size is approaching its limits. Can the CIPA feature be disabled for staff? All service and scanning levels are policy driven, so yes, CIPA can be turned off for staff. |
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